Return & Refund Policy
Your satisfaction is our priority. We stand behind the quality of our products and are committed to resolving any issues quickly and fairly.
Fresh Items
24 Hours
Report issues within 24 hours of delivery
Frozen & Grocery
7 Days
Extended window for non-perishables
Fast Refunds
2-3 Days
Quick processing for approved refunds
Return Windows by Product Type
| Product Type | Return Window | Notes |
|---|---|---|
| Fresh Meat Products | 24 Hours | Must be reported within 24 hours of delivery |
| Frozen Products | 7 Days | Must remain sealed until issue is reported |
| Grocery Items | 7 Days | Unopened items in original packaging |
How to Report an Issue
Contact Us Immediately
Email us at info@eaterysupply.com or call 07774 231 609 with your order details.
Provide Evidence
Include photos of the product and packaging showing the issue clearly.
We'll Review
Our team will assess the issue and respond within 24 hours.
Resolution
We'll offer a refund, credit note, or replacement based on the situation.
Processing Times:
- • Refunds: Processed within 2-3 business days
- • Credit Notes: Issued within 2 business days
- • Replacements: Shipped with your next order or separately
Full Refund
Refunds are processed to your original payment method within 2-3 business days of approval.
- Card payments refunded to original card
- Bank transfers processed within same timeframe
Credit Note
Prefer store credit? Credit notes are issued within 2 business days and can be used on future orders.
- Valid for 12 months from issue date
- Can be combined with other payment methods
Important Notes
- • Fresh meat products must be reported within 24 hours due to their perishable nature
- • Please keep products in their original packaging until the issue is resolved
- • Photos are required for all return/refund requests
- • Custom orders and special cuts may have different return policies
Need Help With a Return?
Have questions about our return policy? We're here to help.
Contact Us